The following standard clauses cover our customer agreement:
- Service scope: Real-time location tracking, alerts, geofencing, and recovery support.
- User responsibilities: Maintaining the device, ensuring vehicle compatibility, and not interfering with the hardware.
- Payments and billing: Recurring monthly fees, auto-renewal, and cancellation terms.
- Liability limitations: Disclaimers for accuracy of tracking data, no guarantees on recovery success, and exclusion of liability for indirect losses, data inaccuracies, or device failures.
- Termination: Rights to suspend or terminate for misuse or non-payment.
- Governing law: New Zealand law, with disputes handled in NZ courts.
Please contact Track My Car directly (+64 20 452 9355 or via our contact form) to request the full customer agreement before signing up, as these are typically provided during signup or in the app/service terms.
Privacy Policy
Our Privacy Policy and Rules comply with New Zealand Law. GPS tracking services in NZ must comply with the Privacy Act 2020, which applies to any "agency" (including businesses) handling personal information. Location data from vehicle trackers is generally considered personal information if it can identify an individual (e.g., driver or vehicle owner).
Key Requirements under the Privacy Act 2020 (13 Information Privacy Principles)
We follow these core obligations:
- Lawful purpose & necessity: Collect tracking data only for a legitimate purpose connected to our activities (e.g., vehicle security, fleet management, recovery) and only if it's necessary.
- Transparency & notification: Inform individuals before or at the time of collection about the fact that information is being collected, purposes for collection and use, intended recipients (e.g., recovery partners, law enforcement), rights to access and correct data, and consequences of not providing data (if any).
- Direct collection preferred: Data should come from the individual where practicable, but for installed devices, clear disclosure (e.g., via contract or policy) is required.
- Security & storage: Keep data safe with reasonable security safeguards; retain only as long as needed for the purpose.
- Accuracy & access/correction: Take steps to ensure data is accurate; individuals have rights to access and request corrections.
- Use & disclosure limits: Use or disclose only for the original purpose (or a directly related one), with exceptions (e.g., consent, legal requirements, serious threat to life/health).
- Unique identifiers: Restrictions on assigning or using them unnecessarily.
- Overseas transfers: Personal information cannot be sent outside NZ unless the recipient is subject to comparable privacy safeguards or other exceptions apply.
- Breach notification: Mandatory reporting to the Office of the Privacy Commissioner (and affected individuals) for serious privacy breaches.
For vehicle tracking specifically (including fleet/employee use):
- Employers or service providers must inform drivers/owners that tracking is active.
- Policies cover use outside work hours if the vehicle is taken home.
- Hidden tracking without knowledge/consent raises significant privacy issues and could breach the Act.
User rights include requesting access to your data, correction, or complaints to the Privacy Commissioner if issues arise.